Returns, Exchanges, & Cancellations Policy

We want you to be completely satisfied with your purchase. Please read our policies carefully before placing an order.

1. Returns & Exchanges

Eligibility for Exchanges:

• Products must be purchased within the last 3 days.
• Items must be returned in their original packaging.
• Only selected products are eligible for returns/exchanges. Return eligibility is clearly mentioned on each product page. Policies may change without prior notice.

Wrong Products, Shortages, or Damages:

• If you receive a wrong, damaged, or incomplete order, we will exchange the item.
• A clear unboxing video from start to finish (without any cuts & Blur) is mandatory for verification. No exceptions will be entertained without this proof.

Non-Returnable Items:

• Products damaged by the customer (e.g., stains, breakage, used) are not eligible for return.

Custom Orders:

• For customized or size-specific products, please contact us before placing the order. We will confirm all details before shipping.

Condition of Returned Goods:

• We may refuse returns for items showing signs of use, wear, damage, or soiling.
• Returns not meeting the above conditions may also be refused at our sole discretion.

Note:

• If a wrong product cannot be exchanged due to stock unavailability or other reasons, reimbursement will be provided as applicable.

Self-Shipping Option:

• If we do not offer pickup in your area, you will need to ship the product to our office address.

Return/Exchange Charges:

• Charges may apply depending on the case and will be determined individually.

Return Request Period:

• Requests must be made within the return period specified on the product page. Requests outside this period will not be accepted.

2. Cancellation Policy

Before Shipping:

• Orders can be canceled before dispatch only. Once shipped, orders cannot be canceled through our website.

Incomplete or Incorrect Address:

• If your address is incomplete or insufficient, we will contact you for verification before shipping. You will not incur any fees for corrections.

Contact Attempts:

• We will try to reach you via phone or WhatsApp within 24-48 hours of placing the order.

Failure to Respond:

• If there is no response within 48 hours, we reserve the right to cancel the order.

Refund Process:

• Refunds for canceled orders will be processed as per our refund policy. (Specify timeline if applicable.)

Customer Responsibility:

• Providing accurate and complete address details is your responsibility. Failure to do so may lead to delivery issues or cancellation.

Pre-Dispatch Communication:

We always contact customers before shipping to avoid delays or cancellations.